Betway Casino first opened in 2006, and has slowly built up a reputation over the years. With over a decade of history, it’s gathered a lot of reviews from both pleased and upset customers. But searching through every Betway Casino review you find can take hours.
If you’re interested in the casino, or just want to know more about it, we can help. We’ve put together every Betway Casino review we can find into a single, easy-to-read post. So, is it worth your time and money, or will it be a disappointment to new players?
The Player Experience
Betway’s site has a two-tone color scheme that’s tidy, clean and neat. Unlike a lot of casinos, it’s not overloaded with flashy images or visual effects. In a small way, it imitates the professional feeling of a real casino. Not every player will like it, but it’s hard to call it bad due to its other features.
Accessing the different parts of the site, such as sports betting or live games, can be done at the top of each page. These are different domains, but they’re functionally the same.
The majority of other links are at the bottom of every page, leading you to more specific pages and games. This isn’t as streamlined as many other casinos, but again, it’s not exactly bad. It’s more like a different take on the standard online casino design, but it’ll take time to get used to.
Mobile users will have a similar experience, with almost identical functionality between them. There are very few things one version can do that the other can’t.
Betway has a mobile app that’s very similar to the site, with added features. For one, it can provide notifications about new promotions or games. It’s also faster, and doesn’t take up as much data to use. It’s available on both Android and IOS platforms. There’s no desktop client, but one isn’t really needed, since the site works well already.
There’s a second app that’s specifically designed for sports betting, called Betway Sports. As you might expect, you don’t need this if you don’t care about betting on sports games. It’s nice to have them separated, since not every player will partake in both.
Notably, the site is available in multiple languages, including:
The site has a Player Protection page that offers advice on how to stay safe on the site. Although it doesn’t offer extra features, it lists ways you can file complaints. The site itself uses an age verification policy that weeds out underage players. It also acts as another form of ID verification, meaning that nobody can open an account in your name.
Aside from that, there doesn’t appear to be any special safety features. It’s possible that support can arrange time-outs and spending limits if you ask, though.
Betway Casino has over 750 games in total, all of which are available to all players. This ranges from regular and video slots to sports betting and live casino games. As with many casinos, most of them are slots, but there’s still a good variety among the other games. Table games are the minority, but there’s at least 14, with more possibly coming in the future.
Every game hosted by Betway is made by a good developer, mainly Microgaming. This is a good sign, since Microgaming is one of the most trusted companies in the business. This also means that the games will be updated and patched when necessary.
Getting to different game categories is easy – they’re all laid out on the main page. Once you enter a category, you’ll be able to choose from the full range. You can also get details about specific game types or variants, as well as betting strategies. If you’re a new player, this can be valuable information that many casinos would simply leave out.
The casino’s live games are set up as you’d expect. They run 24/7 and have real dealers on an authentic-looking set. Each provides a fairly realistic casino experience.
In Other Countries
For legal reasons, Betway Casino can’t operate in certain countries. This includes:
- North Korea.
- South Africa.
Outside of these countries, the site will be accessible to you. Local laws and restrictions will still apply, as well any bank-specific limits. It accepts multiple currencies, such as:
Customer service is a big part of any casino. It’s mentioned in a lot of Betway Casino review comments and articles. According to recent reviews, it takes a long time for withdrawals to process. This happens often, but many customers have struggled to get an explanation of why. Some even think it’s a tactic to get you to keep the money in the casino.
There’s also the issue of unresolved issues. Dozens of tickets have been made about withdrawals not happing at all. Some customers have even struggled to get thousands of dollars from their account. A few have even had their money withheld indefinitely for no reason. These actions might be legitimate, but they’re still worrying. Many of these cases of confiscated money have had no justification behind them.
As for the support staff, it’s a mixed bag. Some users say they’re great, and others say they’re useless. There’s no pattern to this, so it’s not clear if it’s only certain staff members. However, the frequency of these claims isn’t a good sign.
On the other hand, there are a lot of claims about the support being really friendly and helpful. Some even state that they’ve never had any issues at all, even with withdrawal delays. It’s not clear why there’s such a divisive set of reviews around the customer service.
The bonuses offered by Betway Casino include:
- A 100% match bonus on your first deposit, up to £250.
- A 25% match bonus on your second deposit, up to £250.
- A 50% match bonus on your third deposit, up to £500.
The only issue is that you need to claim them all within 7 days. The playthrough multiplier is a really high 50x, which can be a turn-off form any people. You aren’t forced to claim these, thankfully, so you can ignore them if you wish.
There aren’t many other promotions or bonuses up for grabs, so you won’t see them often. There isn’t even a dedicated page for them.
Betway Plus is the casino’s reward system. Very few Betway Casino review writers mention it, since it’s well-hidden. The Plus system offers a range of bonuses, earned by gaining levels. You earn points towards these levels (or “tiers”), by betting money. The points can be turned in for credits at a rate of 5,000 points to £10, or a £3 sports bet.
Each tier mainly increases the number of points you earn, with a few other minor changes. It’s very focused on points, with not many other bonuses or prizes on offer. This can be either good or bad, depending on the kind of gambler you are.
Betway Casino uses as many security features as possible to keep your data safe. The site uses normal SSL encryption and a full ID verification. As mentioned earlier, this also makes it easy for them to identify fraud or underage players.
The games stay up-to-date, so there are no security vulnerabilities there. The casino’s trigger-happy stance on locking accounts can be helpful in this way, too. However, they’re also known to lock or confiscate money from innocent accounts sometimes.
- Good game list.
- Nice site design.
- Generous sign-up bonuses.
- eCogra certified.
- 24/7 support.
- Restricted in a lot of countries.
- Many cases of poor customer service and support.
- Slow withdrawals.
- Barebones reward system.
How Trustworthy Is It?
It’s difficult to make a Betway Casino review that rates it properly. The casino itself is good, but the customer service seems to be awful quite often. Because of this, Betway Casino would probably be around a 6 out of 10.
Although it offers great games, the support holds it back. Bad games would make the casino less fun, but bad support makes it really hard to trust. While it’s possible that the reviews are exaggerated, there are too many of them to brush off as fringe cases. It’s not a good sign, and it’s hard to know if it’s malicious or not. It could simply be mistakes, but not many people would want to take that risk.
By Zehn Games