Black Diamond Casino is an online gambling site that was established in 2009. Ten years of operation have given it a wide range of reviews and a long time to build their reputation. But how does it actually stack up against the reality of gambling with them? And are they trustworthy enough to risk betting real money with?

The Player Experience

Black Diamond’s site is, as the name implies, very black and grey.  This gives it a very formal, clean feeling. If you find the bright and cheerful designs of other casinos too distracting, this is a nice change. Each menu option and game image is spaced out to make them easier to see, and you aren’t stuck with cluttered pages. This makes finding specific games and pages easy, even if you’re not using the search function.

There isn’t much else to say about their site’s overall design. The only real point of note is that, if you’re blocked from gambling there, you won’t be able to access any of the pages.

Black Diamond Casino has a mobile app, but only for its slot games. While most of the games will work on a mobile browser, it’s more functional on desktop devices.

The Games

Good games are the meat of any casino, and many Black Diamond Casino reviews praise the variety on offer. It’s a nice balance between too much and too little. There’s enough games to keep you engaged, but the list is still refined and quality-checked. You won’t be running into any messy, buggy games during your time there.

While there might not be many games to ease new players into gambling, it can keep veterans playing. It feels like a very focused selection that tries to offer a lot of familiar, easy-to-enjoy games. Live games and tournaments are on offer, but these obviously won’t appeal to every player.

In addition, the casino offers multiple bingo rooms, as well as video poker and a huge list of table games. You can play things like Roulette, Blackjack and even some niche games like Dragon Tiger. All of them are freely accessible the moment you make an account on the site.

Still, most of the games are slot games, meaning that slot fans will be the site’s main audience. There’s a huge variety of slots to play, so you shouldn’t get bored easily as long as you enjoy the gameplay.

In Other Countries

Black Diamond Casino can’t accept players from certain countries, mainly for legal reasons. Unlike many casinos, you won’t be able to access the site if you’re currently in a restricted country. In many other cases, a site would simply stop you from signing up or playing games.

Restricted countries include:

  • Bulgaria
  • Canada
  • Costa Rica
  • Israel
  • Netherlands Antilles
  • Poland
  • Romania
  • Russia

The rules regarding this are inconsistent, and there’s no set-in-stone list on the site. As such, it can be hard to tell if you’re actually allowed to play in your country. Some Black Diamond Casino reviews even mention being able to play in these countries. It’s unclear whether this is a technical issue or an intentional change.

If you want to be completely sure that you’re not in a restricted country, it’s best to contact the casino first. If you can’t access the site at all, assume your country is blocked from gambling with the site.

In terms of currencies, Black Diamond allows deposits and withdrawals in:

  • Australian Dollars
  • Canadian Dollars
  • Euros
  • United States Dollars
  • South African Rand

It’s also available in five languages: English, French, German, Italian and Spanish.

Customer Service

If there’s one thing that Black Diamond Casino reviews general pan, it’s the service. For a start, there’s a limit on how much you can withdraw each week: this increases if you’re in their VIP club, but not by much. However, to actually get these withdrawals, you need to send quite a lot of information. If you’re paranoid or hate putting your personal info in the hands of other people, this can be very worrying.

There’s also plenty of cases where players haven’t been able to withdraw any money. There are also times where users haven’t received all of the money they’ve won. It’s not clear if these are fringe cases or a constant problem, but there’s been a lot of them.

Some of these reviews may be old, so this could be a remnant of a past version of the site, but it’s still worth keeping in mind.

It’s possible to contact support 24/7 through emails or live chat.  There are four different email addresses to handle different kinds of questions. This should hopefully speed up response times and make it easier to resolve major issues. The live chat system works as expected, letting you contact a support near-instantly.

One of the site’s pages is an FAQ section that tries to answer common questions. This is a good place to turn if you need an explanation of how certain features or systems work.

Current Offers

Black Diamond Casino reviews are mixed on its promotions and offers. However, let’s start by listing some of the current bonuses they provide players:

  • Free spins on specific slot games.
  • A large welcome bonus on your first deposit.
  • Time-sensitive bonuses to certain deposits and games.
  • 25 free spins on slot games with no bonus required.
  • Daily promotions, based on how much you deposit.

You can also receive bonuses for certain winning streaks, as well as “points” that earn prizes. These are used in the VIP club to increase your VIP level, earning you extra benefits.

One of the biggest complaints with certain promotions is that they’re quite obscure. It’s not always easy to tell what the conditions behind them are. This has caused certain customers to try to use bonuses that they didn’t know they couldn’t use, etc.

There isn’t always an easy way to check the conditions behind new promotions. The easiest way is to contact support, which can be a nuisance to a lot of people.

Rewards System

The VIP system is points-based, giving you more benefits over time. To get extra points, you need to bet or deposit money, so it’s entirely linked to how much you spend. This isn’t a bad thing – it’s not exploitative – but it won’t be to everybody’s tastes.

Thankfully, you can enjoy the entire site without needing a VIP membership. Nothing important is locked off, and you won’t be pressured into paying more for certain games. It’s more of a side option for people who are already big fans, rather than for new players who want a boost.

Due to the points system, you don’t need to pay a larger subscription for different levels. You can earn your points over time and retain them, even if you take a long break from the site. If you’re the kind of gambler who has bursts of gaming, followed by periods of inactivity, this can work well.

Security

The site’s security is actually very decent, keeping its customers safe and protected. All personal data is properly encrypted and kept out of reach of hackers. There aren’t any obvious ways that the system can be tricked, and you can contact support at any time.

Top Features

  • Great game variety.
  • Quite a lot of random bonuses.
  • Point-based VIP system.
  • No rigged games.
  • FAQ section.
  • 24/7 support.

The Downsides

  • Support has a poor reputation.
  • Withdrawals are limited on a weekly basis.
  • Difficult-to-understand promotions.
  • No free-play options.
  • Restricted in many major countries.
  • Limited withdrawal and deposit options.
  • Only accepts specific currencies.

How Trustworthy Is It?

It’s difficult to know how recent many Black Diamond Casino reviews are. However, judging by their widespread good and bad points, the casino is consistent. While it’s not inherently a scam, there are certain elements that can make players worried. Whether you’re withdrawing money or contacting support, you might run into issues.

Because of this, it seems fair to give Black Diamond Casino something between a 6-7 out of 10. It’s not working to trick you, but the experience won’t be as good as many other casinos. Still, the good game list and interesting VIP system are definitely points in its favor.

So, should you gamble here? Well, as long as you’re in a non-restricted country, it might be worth investigating. If you don’t mind weekly withdrawal limits and the occasional delays, it can be a fun place to play. Just make sure that you keep an eye out for anything questionable or worrying, and you’ll be fine. There’s nothing wrong with the games or the site design – it’s the support behind it that can cause problems.

5.0 rating
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